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    BRAEMOOR

        REHABILITATION AND NURSING CENTER

                                      34 North Pearl Street     Brockton   Massachusetts  02301

Braemoor Rehabilitation and Nursing Center
Department of Public Health
Family Survey Results
2005
Published 12/2005

The Massachusetts Department of Public Health conducted a survey of resident's responsible party satisfaction in nursing homes across the Commonwealth. The survey was voluntary; 297 of the State's 479 facilities participated.
The Nursing Home Satisfaction Survey provides a number of measures of satisfaction. Detailed information came from fifty-three questions classified into six domains that rated the facility staff, physical environment, activities, personal care services, food and meals, and the resident's personal rights as well as rating overall satisfaction and ability to meet residents needs. The survey used a five point scale with 1 = very dissatisfied to 5 = very satisfied. Each facility's scores were compared to the overall State average as well as the North, South, West and Metro regions. The statewide average for overall satisfaction is 4.25; Braemoor's average is 4.38. The statewide average for meeting resident needs is 4.10; Braemoor's average is 4.29.
This report details Braemoor's averages in all domains of the satisfaction survey.

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